Privacy Policy
Martin Brothers Flooring
At Martin Brothers Flooring, we value your privacy and are committed to protecting your personal information. This Privacy Policy outlines how we collect, use, and safeguard the information you provide when visiting our website or using our services.
Effective Date: January 2025
1. Information We Collect
We may collect the following types of information when you visit our website or interact with our services:
1.1 Personal Information
Name
Email address
Phone number
Address
1.2 Non-Personal Information
IP address
Browser type and version
Pages visited on our website
Time and date of visits
1.3 Payment Information
When making a payment for our services, we may collect payment details. All payment information is processed securely through a third-party payment processor and is not stored on our servers.
2. How We Use Your Information
We collect and use your information to:
Provide and improve our services
Respond to inquiries or requests
Schedule consultations or appointments
Process payments securely
Send updates, promotions, or newsletters (you can opt out at any time)
Comply with legal obligations
3. How We Protect Your Information
We use industry-standard security measures to protect your personal information. This includes encryption, firewalls, and secure servers. While we strive to keep your information safe, no method of data transmission or storage is 100% secure, and we cannot guarantee absolute security.
4. Sharing Your Information
We do not sell, rent, or share your personal information with third parties, except in the following cases:
Service Providers: We may share information with trusted third-party vendors to perform essential business functions (e.g., payment processing, email communication).
Legal Compliance: We may disclose information to comply with legal requirements or to protect our rights.
5. Use of Cookies
Our website uses cookies to enhance your browsing experience and gather analytics. Cookies are small files stored on your device that help us understand user behavior and improve our website.
Types of Cookies We Use:
Necessary Cookies: Essential for website functionality.
Analytics Cookies: Help us track website traffic and performance.
You can manage or disable cookies through your browser settings. However, disabling cookies may affect website functionality.
6. Third-Party Links
Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of these external sites. We encourage you to review their privacy policies before providing personal information.
7. Your Rights
You have the right to:
Access and review the personal information we have collected about you.
Request corrections to your personal information.
Request the deletion of your personal information (subject to legal and contractual obligations).
Opt out of marketing communications at any time.
To exercise your rights, please contact us using the information below.
8. Children’s Privacy
Our website and services are not intended for children under the age of 13. We do not knowingly collect personal information from children. If you believe we have collected information from a child, please contact us so we can take appropriate action.
9. Updates to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. The updated policy will be posted on this page, and the effective date will be updated accordingly.
10. Contact Us
If you have questions or concerns about this Privacy Policy, please contact us:
Martin Brothers Flooring
12875 Frogtown Connector Rd
Walton, KY 41094
Phone: 859-757-7075
Email: [email protected]
This Privacy Policy ensures transparency and trust between Martin Brothers Flooring and our valued customers. Thank you for choosing us for your flooring and railing needs!
FAQS
What is the difference between hardwood and engineered hardwood flooring?
Hardwood flooring is made from solid planks of wood. Engineered hardwood flooring is made with a plywood core and a thin veneer of hardwood on top. Hardwood flooring is more expensive than engineered hardwood flooring, but it is also more durable and can last for many years. Engineered hardwood flooring is less expensive than hardwood flooring, but it is not as durable and may need to be replaced sooner.
What is the best way to clean and maintain my carpet?
The best way to clean and maintain your carpet is to vacuum it regularly and have it professionally cleaned once a year. When vacuuming your carpet, be sure to use a vacuum cleaner with a beater bar to remove dirt and dust from the fibers. When having your carpet professionally cleaned, be sure to choose a reputable company that uses a cleaning method that is appropriate for your type of carpet.
What is the best way to protect my floors from water damage?
The best way to protect your floors from water damage is to avoid spills and leaks. If you do have a spill or leak, be sure to clean it up immediately. You can also protect your floors from water damage by placing mats and rugs in high-traffic areas and by sealing your floors regularly.
What services does Martin Brothers Flooring offer?
Martin Brothers Flooring specializes in hardwood refinishing, vinyl plank installation, custom railings, and professional flooring installation for residential and commercial spaces.
Where is Martin Brothers Flooring located?
We are located at 12875 Frogtown Connector Rd, Walton, KY 41094, and proudly serve customers within a 40-mile radius, including Florence, Union, and Covington.
Does Martin Brothers Flooring provide free estimates?
Yes! We offer free estimates for all our flooring and railing services. Contact us today to schedule your consultation.
What areas does Martin Brothers Flooring serve?
Martin Brothers Flooring serves Walton, KY, and nearby areas, including Florence, Union, Independence, Covington, Hebron, Alexandria, and more.
What is included in your hardwood refinishing services?
Our hardwood refinishing services include sanding, staining, and finishing to restore the beauty and durability of your hardwood floors.
How long does vinyl plank installation take?
The time required for vinyl plank installation depends on the size of the space. Most projects are completed in 1-2 days.
Do you install custom railings?
Yes! We provide expert custom railing installation to enhance the safety and style of your home or business.
Can Martin Brothers Flooring install new hardwood floors?
Absolutely! We offer professional hardwood installation, ensuring your new floors are beautiful, durable, and perfectly suited to your space.
Is vinyl plank flooring a good choice for high-traffic areas?
Yes! Vinyl plank flooring is durable, water-resistant, and easy to maintain, making it ideal for high-traffic areas like kitchens and hallways.
What types of flooring do you install?
We install a variety of flooring, including hardwood, vinyl plank (LVP/LVT), and other durable, high-quality materials.
How do I prepare for a flooring installation?
To prepare for flooring installation, clear the space of furniture, remove breakables, and ensure easy access for our installation team.
Does Martin Brothers Flooring provide warranties on their work?
Yes, we stand behind our work and provide warranties on all our flooring and railing installations.
How do I schedule a consultation with Martin Brothers Flooring?
Scheduling is easy! Call us at 859-757-7075, or visit our Contact Us page to get started.
What makes Martin Brothers Flooring different from other flooring companies?
Our commitment to exceptional craftsmanship, personalized service, and local expertise sets us apart. We serve Walton, KY, and surrounding areas with pride and reliability.
How do I care for my hardwood floors after refinishing?
To maintain refinished hardwood floors, avoid excessive water, use soft brooms or microfiber mops, and clean spills promptly.
How often should hardwood floors be refinished?
Hardwood floors typically need refinishing every 7-10 years, depending on wear and tear.
Do you offer financing options for flooring installation?
Yes, we provide flexible financing options to help make your flooring or railing project affordable.
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