Terms & Conditions
Martin Brothers Flooring
Welcome to the Martin Brothers Flooring website. By accessing or using our website and services, you agree to comply with the following terms and conditions. If you do not agree with these terms, please refrain from using our website.
Effective Date: January 2025
1. Introduction
These Terms & Conditions govern your use of the Martin Brothers Flooring website and services. By visiting our website or engaging with our services, you accept these terms in full.
2. Services
Martin Brothers Flooring offers flooring and railing services, including but not limited to:
Hardwood installation and refinishing
Vinyl plank (LVP/LVT) installation
Tile installation, including tile showers and flooring
Custom railing installation
Service availability and scope may vary by location. We serve Walton, KY, and surrounding areas within a 40-mile radius.
3. Quotes & Estimates
All quotes provided by Martin Brothers Flooring are valid for a period of 30 days unless otherwise specified.
Estimates are based on the information provided by the customer and are subject to change if additional work or materials are required.
A deposit may be required to secure a service appointment.
4. Payments
Payment terms will be outlined in the service agreement provided to each customer.
Final payment is due upon completion of the project unless other arrangements are made in writing.
We accept payments through [ACH, cash, check, credit card].
5. Cancellations & Refunds
Customers must provide at least 5 business day notice to cancel or reschedule a service appointment.
Deposits are non-refundable unless otherwise agreed upon in writing.
Refunds for incomplete work will be considered on a case-by-case basis.
6. Warranties & Guarantees
Martin Brothers Flooring stands behind the quality of our workmanship and materials. Warranty details will be included in your service agreement.
Warranty claims may require an inspection to determine the cause of the issue.
Warranty does not cover damage caused by misuse, neglect, or external factors.
7. Website Use
Accuracy of Information: While we strive to ensure the accuracy of the information on our website, we cannot guarantee it is always up to date or error-free.
Prohibited Use: You agree not to use this website for unlawful purposes or activities that could harm the website or its users.
Third-Party Links: Our website may contain links to third-party websites. We are not responsible for the content or practices of these sites.
8. Intellectual Property
All content on the Martin Brothers Flooring website, including text, images, logos, and graphics, is the property of Martin Brothers Flooring and is protected by copyright laws. Unauthorized use, reproduction, or distribution is prohibited without written consent.
9. Privacy Policy
Your use of our website and services is also governed by our Privacy Policy. Please review it to understand how we collect, use, and protect your information.
10. Liability Limitations
Martin Brothers Flooring is not liable for indirect, incidental, or consequential damages arising from the use of our services or website.
Our total liability for any claims is limited to the amount paid by the customer for the specific service.
11. Dispute Resolution
In the event of a dispute, both parties agree to first attempt to resolve the issue through good-faith negotiations. If unresolved, disputes will be handled through arbitration in Walton, KY, in accordance with applicable laws.
12. Changes to Terms
We reserve the right to update or modify these terms at any time without prior notice. Changes will take effect immediately upon posting on this page. Please review this page regularly to stay informed of any updates.
13. Contact Us
If you have any questions or concerns about these Terms & Conditions, please contact us:
Martin Brothers Flooring
12875 Frogtown Connector Rd
Walton, KY 41094
Phone: 859-757-7075
Email: [email protected]
These Terms & Conditions are designed to protect both Martin Brothers Flooring and our valued customers. Thank you for choosing us for your flooring and railing needs!
FAQS
What is the difference between hardwood and engineered hardwood flooring?
Hardwood flooring is made from solid planks of wood. Engineered hardwood flooring is made with a plywood core and a thin veneer of hardwood on top. Hardwood flooring is more expensive than engineered hardwood flooring, but it is also more durable and can last for many years. Engineered hardwood flooring is less expensive than hardwood flooring, but it is not as durable and may need to be replaced sooner.
What is the best way to clean and maintain my carpet?
The best way to clean and maintain your carpet is to vacuum it regularly and have it professionally cleaned once a year. When vacuuming your carpet, be sure to use a vacuum cleaner with a beater bar to remove dirt and dust from the fibers. When having your carpet professionally cleaned, be sure to choose a reputable company that uses a cleaning method that is appropriate for your type of carpet.
What is the best way to protect my floors from water damage?
The best way to protect your floors from water damage is to avoid spills and leaks. If you do have a spill or leak, be sure to clean it up immediately. You can also protect your floors from water damage by placing mats and rugs in high-traffic areas and by sealing your floors regularly.
What services does Martin Brothers Flooring offer?
Martin Brothers Flooring specializes in hardwood refinishing, vinyl plank installation, custom railings, and professional flooring installation for residential and commercial spaces.
Where is Martin Brothers Flooring located?
We are located at 12875 Frogtown Connector Rd, Walton, KY 41094, and proudly serve customers within a 40-mile radius, including Florence, Union, and Covington.
Does Martin Brothers Flooring provide free estimates?
Yes! We offer free estimates for all our flooring and railing services. Contact us today to schedule your consultation.
What areas does Martin Brothers Flooring serve?
Martin Brothers Flooring serves Walton, KY, and nearby areas, including Florence, Union, Independence, Covington, Hebron, Alexandria, and more.
What is included in your hardwood refinishing services?
Our hardwood refinishing services include sanding, staining, and finishing to restore the beauty and durability of your hardwood floors.
How long does vinyl plank installation take?
The time required for vinyl plank installation depends on the size of the space. Most projects are completed in 1-2 days.
Do you install custom railings?
Yes! We provide expert custom railing installation to enhance the safety and style of your home or business.
Can Martin Brothers Flooring install new hardwood floors?
Absolutely! We offer professional hardwood installation, ensuring your new floors are beautiful, durable, and perfectly suited to your space.
Is vinyl plank flooring a good choice for high-traffic areas?
Yes! Vinyl plank flooring is durable, water-resistant, and easy to maintain, making it ideal for high-traffic areas like kitchens and hallways.
What types of flooring do you install?
We install a variety of flooring, including hardwood, vinyl plank (LVP/LVT), and other durable, high-quality materials.
How do I prepare for a flooring installation?
To prepare for flooring installation, clear the space of furniture, remove breakables, and ensure easy access for our installation team.
Does Martin Brothers Flooring provide warranties on their work?
Yes, we stand behind our work and provide warranties on all our flooring and railing installations.
How do I schedule a consultation with Martin Brothers Flooring?
Scheduling is easy! Call us at 859-757-7075, or visit our Contact Us page to get started.
What makes Martin Brothers Flooring different from other flooring companies?
Our commitment to exceptional craftsmanship, personalized service, and local expertise sets us apart. We serve Walton, KY, and surrounding areas with pride and reliability.
How do I care for my hardwood floors after refinishing?
To maintain refinished hardwood floors, avoid excessive water, use soft brooms or microfiber mops, and clean spills promptly.
How often should hardwood floors be refinished?
Hardwood floors typically need refinishing every 7-10 years, depending on wear and tear.
Do you offer financing options for flooring installation?
Yes, we provide flexible financing options to help make your flooring or railing project affordable.
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